Langer Research Associates will lead a webinar with Blue Shield of California Foundation at 12 p.m. Pacific/3 p.m. Eastern on Thursday, March 13, to present strategies for safety-net healthcare facilities to navigate the newly competitive marketplace brought about by the Affordable Care Act.

Drawing on a series of statewide surveys of low-income Californians conducted for the Foundation since 2011, we’ll offer key takeaways describing the drivers of patient engagement and satisfaction, including the critical elements of continuity, connectedness and strong patient-provider relationships. We’ll outline 10 concrete steps health centers can take to succeed in attracting, retaining and best serving the needs of low-income patients.